WaT a NiTe @ WhiTeSanDs
Wednesday, January 31st, 2007Whitesands (WS) shoppin mall near my place has been undergoing reno for quite some time and I must sae I m reali impressed wif the new paint work and addition of retail shops. There are more restaurants like Sakae, Lerk Thai and also more fashion outlets. And best of all, they haf Ben & Jerrys!!! *yummy,yum,yum*
So when mummy dearest asked me to popped over to NTUC to get her an ($12.90) ironin board, I was full of "YES". When me & DD pig reached WS, we were surprised to see another new HK style cafe has started biz at WS. The new HK style cafe is a franchise of HongKong Cafe Xin Wang. I loved the Yi Din Mian at Xin Wan to bits. The noodles are so Q (springy) and the sauce is simply delicions *mama mia*.
And so, we decided to join the Q tat has stretched beyond the main entrance. We were seated almost immediately and one could easily understand y. Most of the tables were meant for 2 diners so for families of 3 -4, gotta wait for the neighbouring tables to finish b4 can join them up to accomodate every1.
We ordered a plate of floss fried rice, 2 dim sum, a plate of veg wif wasabi soy sauce and drinks. The server was quite kind enuf to inform us tat their bean curd desserts will b too much for us to handle as the portions were meant for 3-4 diners. Was quite impressed wif the server as he was helpful enuf to make sure we dun order xtra food.
However, wats abt to follow totatlly wiped out any good impressions I’ve had of the place. The fried rice came 1st, followed by the dim sum. Abt 20mins into attackin the fried rice & dim sum, drinks were still not in sight. Politely asked the same server to chk on our orders. As we were seated quite near to their serving counters, we overheard tat the drinks counter din recd our orders. But the service was still quite efficient as our drinks were served within a couple of minutes.
Dim sum baskets were empty, fried rice almost gone, still no sighting of our plate of veg. Its juz a plate of plain veg wif wasabi soy sauce. Tat difficult to cook meh? Dun tink so lor, even tot I seldom cook *roll eyes*. Tis time round, I asked a cheena lookin server abt our order. Told her the food item no. and she showed me the menu and I supposed she noe wat I meant. To my horror, after poinint out the dish tat I was enquiring, she simply put back the menu and went away to serve othrs. OMG!! She is juz a turn away frm the serving counter lor, cannot open her golden mouth to chk wif the ppl meh?
I contd to "stare" at tat cheena lookin woman and everytime she returned to the serving counter, she juz took the trays of food dere and went off to serve. Wat kinda service is tat???!! Even if she dunno how to tell the ppl at serving counter can oso help to get the senior servers to help mah. Lousy attitude! Can tell tat the eatery nvr provide adequate training to their staff (in the 1st place, dun even noe if haf training at all). The service simply sucks and deep down inside, I m telling myself no way m I ever gg to come back to tis place again.
In the end, haf to ask the kind server to chk for us our order. And it seems tat we aren’t the oni pissed off customers. Heard alot of ppl cancelling their orders simply becoz the last dishes were taking a long time to b served. Some ppl juz dunno how to run their biz. No doubt the branding is dere but wif tis kinda lousy staff and service, ppl wouldn’t wanna waste their time & $ to get pissed off.
Next stop, NTUC. Headed straight to the household section and found 1 & oni ironin board left under the huge "$12.90" sign. But hey, dere were some more ironini boards "hidden" at a corner and the price tag says $27.90 (grasp). The 1 & oni ironin board we found was without a price tag so decided to bring both ironin boards to counter to scan for exact price. Note: my mummy dearest asked me to buy the $12.90 one so cannot anyhow buy…lol
We "caught" hold of a NTUC staff "wandering" arnd and asked her if the 2 ironing boards cost $12.90 each. Noe wat the aunty sae?? "These 2 are different leh". Huh?? Excuse me, wats the diff ah? Biangz…I told her tat both boards are the same except mayb 1 is slightly taller than the othr lor. She said :"you nvr look at the legs properly ah, one is wood, one is steel". Imagine, after flippin the boards over, both (the legs) were made of metal lor!!!
Juz my luck for encounterin 2 service line ppl who simply dunno anything abt service! *PTUI* Was super pissed and told the NTUC aunty to scan the ironing board so tat we’ll haf the answer we want. Super tired of wastin time wif ppl who are clueless and lazy. At tis moment, a lady appeared holding 2 sticks of flowers in her hand and asked the NTUC aunty wat kinda flowers they are. Again, the NTUC lady told her she dunno anythin coz she not selling flowers. Nearly fainted leh, wat kinda stupid reply is tat. Of coz we noe NTUC dun sell flowers lah, but den can juz scan den will noe wat kinda descriptions mah. Brainless…
After reluctantly scannin the ironing board and yes, the 1 & oni board left does cost $12.90. While returnin the board back to us, the NTUC aunty asked " Good to use ah?" I simply rebuked "My mummy asked me to buy the $12.90 one, good or no good I dunno". Feel like suaning her further, but den wats the pt of wasting my breath on ppl like her. *KNS*
And so, my Wed nite was spent being pissed off by service staff at the shoppin mall within walkin distance frm my home. Tell me lah, who on earth will wanna go dere to shop ah? No matter how good the appearance of the shoppin mall is, with these kinda services being provided, no one will wanna go dere othr than becoz of convenience. Super dread the idea of shoppin or dining dere, simply cannot make it. If I wanna shop nearby, will juz go to either TM or CS, HMMMMPPPFFF!
~Service..Our sunny island still has a long way to go~